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FAQ'sWhat’s this unverified user and how do I verify them? Click in ‘Manage users’ under admin control panel, by default it shows up verified users.Then click on ‘Unverified users’ link to get a list of members. Select a particular user and click on verify button at the top to validate him. You will be prompted to confirm verification after which the users becomes verified Can I make a member as free user? Select a particular user under ‘Manage users’ and click on ‘Mark as Free’ button on the top to make him a free user. Can I make a user to pay for his membership ie. Paid account? Select a particular user under ‘Manage users’ and click on ‘Mark as Paid’ button on the top to make him a paid. This is applicable only if the user has upgraded his account by paying specified amount set by you. How can I delete a user? Select a particular user under ‘Manage users’ and click on the delete link corresponding him. A pop up window would appear prompting you for confirmation. Click on ‘Yes’ button to confirm deletion. I need to send e-mail to my site member about his validation, is it possible? Yes, select a particular user under ‘Manage users’ and click on the ‘Send validation’ button at the top which will in turn send a mail to user to verify his account. How can I upgrade account of my site members? Once the site members upgrade their status by paying, they will be placed in ‘Waiting’ status under ‘Upgrade account’ link. When you receive the money through payment gateway click ‘Process ‘under ‘Waiting’ status to make him paid member. Am I notified when the site member gives a withdrawal request to me? Yes, you are notified for withdraw request. Click on ‘Withdraw request’ under admin control panel .Amount requested for withdraw is also specified there. How can I add a new program and its description to site users? Click on ‘Manage program ‘under admin control panel .Click on the ‘Add new’ link at the bottom and a pop up window appears prompting you to enter the program name, URL and its description. How do I make a mass pay? Mass Payment allows you to send multiple payments instantly saving time, money and the hassle of having to individually send payments to every payment recipient which needs their funds to be paid to them. Withdraw request of the user will be depicted in the page from here admin can transact the money to the user. Admin can transact the payment through two ways either by manually or Mass pay. Admin can send payment to the user by clicking the mass pay options placed at the right top of the page, it will lead to another page here admin can select payment method through which he want to pay the amount to the user. How do I send notifications/acknowledgement to site users? Acknowledgement is by e-mail where you can edit the ‘Preferences’ under admin control panel. Where do I set the upgrade amount for my site user? You can set the upgrade amount by clicking on ‘Settings’ link under admin control panel.Click on ‘Modify’ button to save the changes. Where do I set the upgrade amount for my site user? You can set the upgrade amount by clicking on ‘Settings’ link under admin control panel.Click on ‘Modify’ button to save the changes.
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