The category management feature in the Staff side contains Sub Category Management, Option Management and Ticket Management. The Sub category management includes and signifies sub-category name to which the status, editable option and date of entry is provided. It also features with the selection of Active, Suspend, New and Delete facilities. It categorically emphasizes the functionality of both Trouble shooting and Ticket management. The troubleshooting feature caters in identifying the source of a problem in a systematic approach and finds proper solution. While in Ticket management the ticket issued by customer's is received by the respective staff and duly answers with the solution. This is considered as closing of the ticket.

 

This key benefit shapes better in delivering customized Ticket Support service with selection of View Ticket and Post view facilities to the clients. The customer's can post any query and get speedy replies with immediate solutions for their queries. By use of this feature the clients can benefit effective  solutions for all queries that is posted as Tickets.

 

• Article Management

This feature is used to show the Article for category and subcategory wise. You can get more details about all latest happenings in the field of technology and many more. By presence of creative thinking the customers from all over around the globe elevate their article and it is certain that there is good sharing of article resources.

• FAQ Management

This key setting is used to display the FAQ questions according to the category and subcategory wise Frequently asked questions are nothing but the listed questions and answers. This feature provides enormous base to share your ideas and views in order to get proper answer for any topic that was discussed as FAQ.

• Tutorial Management

This setting is one of the ways in transforming the knowledge and may be utilized as a part of  learning. It is more interactive and specific than a book. You can get more informations about all latest happenings in all the fields.

• PDF Management

This key feature benefits the clients who aspire to download important materials. The PDF format is much more secured in experiencing the two-dimensional documents and most of the clients go for it since it is actually independent of the application software, hardware, and operating system.

• Troubleshooter Management

The troubleshooter management in the staff side features enormously caters in identifying the source of a problem in a systematic approach and finds proper solution. It enhances the process of solving all queries that is posted from clients requisition.

 

All essential news gathered in perspective for beneficiary to the customer's. So by using the news management every one can gain and enhance their knowledge. With the use of this feature the staff can offer latest happenings of the events and news pertaining to the several reputed products.

 

It is now well utilized by the Global corporate sectors around the globe . For example everyone can experience all product launches which begins from the press meet and developing promotional events where by helping to communicate with clients and prospective clients. It is considered as most vibrant strategic tool for marketing.

 

• Live chat

It helps to interact with the help desk person by the client or user. It offers an chance for gaining the effective Live Chat Services support for communicating with qualified technical executives. By use of this setting every one  can avail all relevant details  by means of live chat communication. It helps to interact with the help desk person by the client or user.