The category feature among Admin side includes Category Management, Sub Category Management Option Management, Ticket Management and Department. The Category and Sub category management consists of category name and sub category to which the status, editable option and date of entry is provided. It also provides the option of Active, Suspend, New and Delete facilities. This setting signifies the importance of troubleshooting Option,Ticket management and Department. One can allocate different department according to one's requirement of the client.

 

This key feature marvel in delivering customized Ticket Support service with option of View Ticket and Post view facilities to the clients. The user can post any query and get hasty replies with immediate solutions for their queries. With this setting the clients can gain significant solutions for all queries that is posted as Tickets.

 

• Article Management

This setting is used to show the Article for category and subcategory wise. You can enrich more details about all latest happenings in the field of technology and many more. By creative thinking of the clients from all over the world , incline their article with knowledge resources and it is certain that there is good sharing of article resources.

• FAQ Management

Frequently asked questions are listed questions and answers where in, it is supposed to be frequently asked in some context and pertaining to a particular topic. This feature is used to display the FAQ questions according to the category and subcategory wise.

• Tutorial Management

The tutorial management setting is one of the method in transferring knowledge and may be used as a part of learning. It is more interactive and specific than a book and lectures. The tutorial seeks to teach by example and supply the details to complete a certain task.

• PDF Management

The PDF management is used for exhibiting two-dimensional documents in a manner which is independent of the application software, hardware, and operating system. It benefits the clients who wish to download some important materials in a vivid manner.

• Troubleshooter Management

This setting signifies solutions for all queries that is posted from clients requisition. It isolates the specific causes. It caters in identifying the source of a problem in a systematic approach and finds effective solution.

• News Management

By Using News Management setting the Admin can provide latest news regarding site or can use this news management to announce any latest news and much more. The Admin can add any number of news contents to be listed in site. The admin has the priority to change the status of news to be listed from active to inactive and vice versa. Admin can modify/delete the news contents, whenever necessary.

• Event Management

Event management is regarded as most important strategic tool for marketing. It is now well utilized by the corporate sectors around the world. For instance one can experience all product launches which starts from the press conferences and creating promotional events where by helping to communicate with clients and potential clients.

 

The Setting features present in the Admin side reveals the importance of easy handling in various settings like Site Settings , Tool Tip Settings ,Article Settings ,Ticket Settings and Ticket Mail Settings. With the use of tool tip settings one can change the skin color and icon. There are five different icons positioned for sake of clients choice. You can find key facility available in Article setting, where users can pre-design the article and set the date of publishing the article on a desired date. You can also experience the auto save feature where one can benefit posting the required article without missing any data's.

 

The management feature helps the admin to maintain both the users and staff. It improves in controlling several functionalities of the product. The admin can effectively manage troubleshooting,solving the ticket,creating of event and news and article management. It is considered as one of the major setting for successful management of all features in the product.

 

• Forum Postings

With the use of this feature you can share your knowledge & experiences discussing about all real time facts with numerous people to find answers which will be more successful and constructive.

 

Newsletter is the module used to create and send the newsletter who have subscribed for newsletters while registering with AJ Help Desk. Admin can create any number of Newsletters and send them to subscribed users automatically.